Friday, April 09, 2004

WestJet vs Air Canada 

WestJet puts analyst, co-founder on leave "Mr. Brewer . . . claims the [illegally obtained] information has helped WestJet increase its market share from 10 per cent to 30 per cent since 2000."
I don't know anything about the merits of this lawsuit, but this line in the news story struck me -- how comforting for Air Canada to believe that Westjet is so successful because of illegally-obtained data -- it couldn't possibly be that the Westjet staff are friendlier or their check-ins quicker or their flights more reliable or that Air Canada is just an all-around pain in the Canadian neck with frequent descents to being a pain in the ass, could it?

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