Air Canada apologizes for luggage toss caught on video - Toronto - CBC News:
In spite of Air Canada saying that tossing bags down the stairs isn't their policy, its pretty clear from the video that there is nothing unusual for either of the gate staff doing this.
Then again, on our recent trip to the coast, I was surprised at the size of some of the bags people were trying to carry on, particularly for the puddle-jumper jet we were on from Calgary to Saskatoon.
And the woman sitting in front of us was shocked SHOCKED that her loaded, bulging bag just would not fit in the overhead compartment!
This video is a lot more fun:
But it isn't so much the airplanes that are awful these days, its the airports:
Our own trip was certainly better than this -- planes on time, no problems either way.